How to Claim Insurance for Goods Damaged by Home Removalists: A Step-by-Step Guide

Moving home can be a stressful experience, and the last thing you want is to find your valuable possessions damaged upon arrival at your new residence. While reputable packers and movers Melbourne go to great lengths to handle your belongings with care, accidents can happen. If you find yourself in this unfortunate situation, it’s important to know how to claim insurance for the damaged goods. Below is a comprehensive step-by-step guide to help you through the process.

Document the Damage Immediately

Take Photos

As soon as you notice any damaged items, photograph them in their current condition. These photos serve as evidence and should be dated. Include multiple angles and close-ups to show the extent of the damage.

Make a List

Create a list of all the damaged items, including their original cost and current value. This list will be essential when filing your insurance claim.

Contact the Removalist Company

Notify Them ASAP

Inform the home removalist company as soon as possible about the damaged goods. Most companies have a window within which claims must be filed.

Request Claim Forms

Ask for the company‚Äôs insurance claim forms and any additional information you’ll need to submit.

Review Your Contract and Insurance Policy

Understand Your Coverage

Review the contract you signed with the removalist and the insurance policy attached to it. You should have a clear understanding of what is covered, any deductibles, and the claim process timeline.

Consult Your Own Insurance

If the removalist’s insurance does not cover certain items or aspects of the damage, consult your homeowner’s or renter’s insurance for additional coverage options.

File the Claim

Fill Out Forms Carefully

Complete the claim forms from the cheap removalists Sydney company, attaching all the required documents like photos, the list of damaged items, and any related receipts.

Submit Additional Evidence

If you have any correspondence that may help your claim (like emails discussing how certain items should be handled), include these as well.

Send via a Trackable Method

Submit your claim forms and evidence using registered mail or another trackable method. Keep copies of everything for your records.

Follow Up

Contact the Insurance Company

Once your claim is filed, follow up with the insurance company to confirm receipt and ask how long it will take to process the claim.

Be Prepared for an Assessment

An insurance adjuster may need to assess the damage either in person or through photographs.


Understand Your Options

You may be offered a replacement, repair, or monetary compensation. Know your preferred outcome but be prepared to negotiate.

Keep Records

Once the claim is settled, keep all records of communication and payouts for future reference.


While no one wants to deal with damaged goods during a home move, knowing how to efficiently file an insurance claim can make the process less stressful. By documenting the damage, understanding your insurance policy, filing your claim properly, and following up regularly, you improve your chances of a satisfactory settlement.

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